New turnovers will be detected by the system when an Airbnb reservation is made and an email and SMS notification will be sent to you to let you know that a new job is available.

Alternatively, you may login to the system and click turnovers → available to view unclaimed jobs in the Available Jobs Page

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-learn-of-new-jobs-1

You may accept jobs via email, SMS* or within the website.

To accept jobs via email, click the "Accept Job" button in the "New Turnover Job Available" email. You will be redirected to a web-page which allows you to confirm the acceptance of the job. If another cleaner has already accepted the job, you will be notified in the confirmation webpage that the job has already been accepted.

To accept jobs via SMS*, click the "Accept Job" link in the text messages. You will be redirected to a web-page which allows you to confirm the acceptance of the job. If another cleaner has already accepted the job, you will be notified in the confirmation webpage that the job has already been accepted.

To accept jobs via the website, login to the system and click turnovers → available to view unclaimed jobs in the Available Jobs Page and either click View Details → Accept Job to accept individual jobs, or check the boxes on the jobs you want to accept and click the "Assign to Me" button at the bottom of the page

Remember that once you accept a job, you cannot unaccept it. You must transfer a job to another cleaner to remove it from your schedule (see below for more information).

* Coming soon

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-accept-jobs-1

Same-day Check-in is displayed within the website in the My Schedule Page, the Available Jobs Page, and the Job Details Page which can be viewed by clicking the "View Details" link on either of those pages.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-know-if-the-job-is-a-same-day-check-in-1

You may view your schedule via email, SMS or within the website.

To view your schedule via email, look for the daily email called "Daily Turnover Schedule" which is typically sent early in the morning (before your jobs start) and contains your jobs for the day.

To view your schedule via SMS, look for the daily SMS message containing today's schedule, which is typically sent early in the morning (before your jobs start) and contains your jobs for the day.

To view your schedule via the website, login to the system which will display your dashboard (including today and tomorrow's jobs) or click turnovers → my sched to view the jobs you have accepted and their status.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-see-my-schedule-1

Once you accept a job, you cannot unaccept it; you must transfer a job to another cleaner to remove it from your schedule.

To remove a job from your schedule find another cleaner who is willing to take your job (by discussing it offline) then, within the website, click turnovers → my sched to view your schedule and locate the job you wish to transfer then click View Details → Transfer Job. Then choose the cleaner you want to send the job to in the "Send Job To" dropdown, then click "Submit Transfer Request".

A notification will be sent via email and SMS to the cleaner you are requesting a transfer of the job to and they will have the option to accept or decline the request. Once they accept the request, the job will be transferred and both cleaners will receive a confirmation email and SMS message.

To view the status of job transfers within the website click turnovers → transfers to view the Job Transfers Page

NOTE - Jobs cannot be transferred once they have been marked as "Started"

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-transfer-a-job-assignment-to-another-cleaner-2

To mark a job as started within the website, log in and you will be presented with your turnover dashboard displaying today's jobs, simply click the orange "Start" button on the job you want to mark as started. Once a job has been marked as "started" the button will change to "Finish" which can then be clicked at the conclusion of the job, marking it as "Finished" and making it eligible for payment.

If you fail to start or finish a job within 60 minutes of the scheduled start/end times, a reminder message will be sent to you and the host by email and SMS.

Failing to start or finish a job on time will cause stress and extra work for your host to determine if you failed to show up for a cleaning or failed to complete the job before the guests arrive so please start your jobs when you arrive and do not forget to mark them as finished when the job is completed.

NOTE - Jobs cannot be transferred to another cleaner once they have been marked as "Started" so do not start a job that you intend to transfer to another cleaner.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-mark-a-job-as-started-or-finished-1

When extra cleaning charges are incurred (above and beyond the regular rate for a turnover), TAKE PHOTOS IMMEDIATELY then contact your host to explain the issue and agree upon the extra fees.

When you mark the job as complete in the web dashboard, the "Finish Job" button will change into a blue "Notes" button. Click that to enter notes describing the extra cleaning fees and add the fees to the appropriate field. This will ensure that the extra charges and notes can be linked back to the Airbnb reservation for feedback purposes.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=what-if-there-are-extra-charges-for-a-cleaning-2

When an Airbnb reservation is cancelled, the job is cancelled and a message confirming the job cancellation is sent by email and SMS to the assigned cleaner.

In the event that a reservation is altered and the checkout date is changed to a different date, the job is moved to the new date and it will remain assigned to you. A message confirming the change is sent by email and SMS to the assigned cleaner.

If you cannot complete the job on the newly assigned checkout date, please transfer the job to another cleaner.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=what-happens-if-a-reservation-is-cancelled-or-altered-2

Completed jobs will be paid manually each week by your administrator so ensure that your administrator has your Venmo, Paypal or Zelle account information. This process will likely change as new functionality is added to the system. Only completed jobs are paid; uncompleted jobs are never paid.

To view a list of unpaid jobs within the website, click turnovers → reports → unpaid jobs to view the Unpaid Jobs Report

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-and-when-do-i-get-paid-1

You can view your total earnings by clicking turnovers → reports → payment history to view the My Payment History Report.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-know-how-much-i-ve-earned-for-taxes-1

Every Venmo, Paypal, Zelle payment will include a "Reference Number" which you can use to reconcile your payment and job history. You can view these reference numbers in the My Payment History Report by clicking turnovers → reports → payment history. Clicking the Reference ID will redirect you to a page which summarizes the completed turnovers included in that payment.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=what-is-the-reference-number-in-the-my-payment-history-report-1