Once your hosts provisions your account in HostLogic, simply visit the login page then click "Forgot your password". Enter the email address you provided your host and you will receive an email to set (or reset) your password. The Username you should use when logging in will be provided during the password reset process. After your password is reset, you may log into HostLogic with your new credentials.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-obtain-access-to-hostlogic

The system uses the iCal calendar link that Airbnb provides for each listing. You add one iCal URL per listing (under the listing settings for each home).

Step 1 - To obtain your Airbnb iCal link, log in to your Airbnb account on a computer, switch to your Hosting dashboard, and go to your Calendar. Select your listing, open the Availability settings, scroll to Calendar sync, and click Export calendar to copy your unique URL.

Step 2 - In HostLogic, log in as an administrator, click "homes" in the nav-bar, select the home whose iCal link you copied in step 1, in the "Turnover Listing" section, click the name of the home, then paste the iCal link copied in Step-1 into the "iCal URL" field provided. While you're here, ensure that the Check-out and Check in Times are correct for that particular home, Select "Sync Calendar" to enable Hostlogic to pull your turnover schedule from Airbnb (NOTE: HostLogic uses a read-only protocol to obtain your schedule and it does not have any ability to control, edit, or alter settings within AirBnB), the click "Submit" to save the settings.

Step 3 - Repeat steps 1 and 2 for all additional homes.

NOTE - For advanced hosts who have multiple listings for a single property, you will repeat steps 1 and 2 for each *listing* as well.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-link-hostlogic-with-airbnb-to-sync-turnover-jobs

Not yet--but efforts are underway to incorporate an autopay option into HostLogic. Until then, payments to cleaners/users are manual. In HostLogic, administrators can batch process payments and mark jobs as complete and pay cleaners via Venmo, Zelle, etc. The system then records the paid amount and sends a payment confirmation to the cleaner by email and SMS. Actual money movement (Venmo, PayPal, bank transfer, etc.) is done outside the system but HostLogic provides a payment reference number which cleaners can use to see which jobs were associated with a particular payment.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=can-the-system-automatically-pay-the-cleaners-for-completed-jobs

Absolutely! We take data security seriously:

• All data is encrypted in transit and at rest
• Regular automated backups
• Secure cloud infrastructure
• GDPR compliant data handling
• You can export your data anytime

Your data is safe and you always maintain ownership of it.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=is-my-data-secure-and-backed-up

We're here to help! You can reach us through:

• Email: support@hostlogic.app
• In-app help: Look for the help icons throughout the interface
• Documentation: Comprehensive guides in each section
• Video tutorials: Coming soon!

We typically respond to support requests within 24 hours.

Link to this FAQ: https://hostlogic.app/faqs.php?slug=how-do-i-get-help-if-i-have-questions